Privacy Policy

1. Introduction & Scope

Syncoders AI Sdn Bhd (Company Registration No.: 1440887-A) ("we", "us", "our", or the "Company") values your trust and is dedicated to safeguarding your personal data. This Privacy Policy outlines how we collect, record, hold, store, disclose, transfer, and process your personal data when you visit our website, utilize our SaaS products, or engage our web, mobile, desktop, and AI cognitive application services.

By accessing our website, subscribing to our services, or submitting your personal information, you acknowledge and agree that your personal data may be processed in accordance with this Privacy Policy and the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Personal Data We Collect

We may collect and process various categories of personal information from you, including but not limited to:

• Identity Information: Full name, title, identity card/passport number (where required for official contracts/SSM compliance).
• Contact Information: Email address, telephone number, mobile phone number, billing address, and company mailing address.
• Corporate & Business Information: Company name, business registration number, tax identification, and job designation.
• Payment & Billing Data: Transaction history, invoice details, order ID, payment confirmation references, and payment method details. (Note: Sensitive debit/credit card details are processed directly by PCI-DSS certified payment gateway partners and are never stored on our local servers).
• Technical & Usage Data: IP address, browser type and version, device information, operating system, page response times, download errors, visit duration, and page interaction details.

3. How We Collect Your Personal Data

We collect personal data through direct interactions and automated technologies:

• When you fill out inquiry forms, request quotations, or contact our support team.
• When you subscribe to, purchase, or contract our SaaS platforms, custom software, or AI services.
• When you make payments through our integrated online payment gateways.
• When you communicate with us via social media, email, telephone, or messaging platforms.
• Automatically through cookies, web server logs, and analytics tools as you navigate through our website.

4. Purpose of Processing Personal Data

Your personal data is collected and processed for lawful business purposes, including:

• Providing, delivering, maintaining, and supporting our software, SaaS applications, and AI technology solutions.
• Processing billing, invoicing, payments, accounting, and transaction verification.
• Communicating with you regarding project milestones, deliverables, service updates, and administrative notices.
• Responding to your inquiries, customer support requests, and feedback.
• Complying with statutory, regulatory, and legal obligations under Malaysian laws, including accounting, tax, and anti-money laundering requirements.
• Preventing, detecting, and mitigating fraud, security breaches, or unauthorized access.

5. Payment Processing & Financial Security

6. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. We only disclose your personal data to authorized third parties under strict confidentiality and security protocols, including:

• Accredited payment gateway providers and financial institutions for payment processing and verification.
• Trusted cloud infrastructure providers, web hosting hosts, and technical service vendors under binding data protection contracts.
• Professional advisers, including auditors, legal counsels, and tax consultants.
• Law enforcement, government authorities, or regulatory bodies when mandated by Malaysian law or court orders.

7. Data Retention & Security

We implement robust technical, organizational, and physical security measures to protect your personal data against unauthorized access, alteration, disclosure, accidental loss, or destruction.

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable tax, statutory, accounting, and legal requirements under Malaysian law (typically up to 7 years for financial records).

8. Your Rights Under Malaysian PDPA

Under the Personal Data Protection Act 2010, you are entitled to the following rights regarding your personal data:

• Right of Access: You may request access to the personal data we hold about you.
• Right of Correction: You may request that incorrect, incomplete, or outdated personal data be updated or rectified.
• Right to Withdraw Consent: You may withdraw your consent for processing your personal data for marketing or non-essential purposes at any time.
• Right to Prevent Distress: You may request restriction of processing if such processing is likely to cause substantial damage or distress.

9. Cookies Policy

Our website uses cookies and similar tracking technologies to enhance user navigation, analyze web traffic, and optimize site performance. You may configure your browser settings to decline or delete cookies; however, certain interactive features of our website may not function optimally as a result.

10. Contact Us & Data Inquiries

If you have any questions, requests, or concerns regarding this Privacy Policy or wish to exercise your data protection rights, please contact our Data Protection Officer / management team: